Elsner weather station mounted on façade with blindsElsner weather station mounted on façade with blinds

FAQ | Frequently asked questions

Do you have questions about one of our products?

You have looked in the manual but can't find the answer? Here we have collected some general questions that are often asked by our service team.

Directly to the Service Form
What is the issue?

Please select the topic.

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KNX Bus System

KNX bus communication and KNX products

Read KNX FAQs
Elsner weather stations mounted on roof
Weather Stations

Weather stations and sensors

Read FAQs about weather stations
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Building Controls

Building controls / conservatory controls

Read FAQs on controls
Could not find the answer to your question?

Our team will be happy to assist you

If your question has not been answered here, please contact our team directly. We will be happy to assist you with your specific enquiry.

Open service form
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Download declaration of consent

Have an OEM device repaired

We can only provide service for devices from Elsner Elektronik. For fault analysis and repairs of third-party devices, please contact the manufacturer directly. For OEM devices, Elsner Elektronik will only provide services with the written consent of our OEM partner. For such cases we have prepared a declaration of consent which you can download here.

Download declaration of consent

Legal guarantee

Harmonised EU legal guarantee notice

Minimum two-year legal guarantee protection for goods sold in the European Union.

Consumers can claim their rights under the legal guarantee of conformity, for example if goods:

  • do not match the description;
  • do not function as intended.

Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer:

  • free repair or free replacement;
  • in some cases, a price reduction or full reimbursement.

Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year.

What to do if you receive non-conforming goods:

  1. Contact the seller as soon as possible to report the issue;
  2. Provide proof of purchase, such as a receipt, invoice, or bank statement.

Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.

For more information on your rights in a specific country, visit the page below or ask the seller. https://europa.eu/youreurope/guarantees

https://europa.eu/youreurope/guarantees