FAQ weather stations, wheater sensors

Here you will find answers to frequently asked questions about our proven weather stations and weather sensors. We hope to provide you with a helpful resource to help you realise the full potential of our products.

• With the RS485 and Modbus weather stations, data packets can be read out on the PC using the program Weather StationCOM.
  
  
• You need a converter for this. Further information can be found in the "readme" file of the program

• When installing for the first time, remove the protective sticker from the sensor.
  
  
• The wind sensor of your weather station may be defective. Our technical service will work with you to find a solution for your device. Please use our Service Form to send us all the relevant data about the device.
• Repairs are no longer performed for the P00, P01 and P02 weather stations. These must be replaced by a newer weather station P03/3 (30107). 

• The wind sensor is probably dirty.
  
  
• Please clean the sensor with a soft brush.

• The rain sensor is probably dirty.
  
  
• Please carefully clean the gold-plated conductor loops on the weather station with a cloth soaked in water.

• The wind sensor may be defective. In this case, the weather station must be replaced.
  
  
• You can switch the alarm off temporarily. Operation is possible without the protective function.

• The serial number is located on the product and is composed of the date and an ascending two-digit number: DDMMYYXX.
  
  
• In addition, the serial number is on the product packaging as a barcode in the following form: 0 0YYYYM MDDXXY. The first two digits (0 0) and the last digit (Y) are not part of the serial number.