Man pushes parcels into the Elsner Elektronik warehouseMan pushes parcels into the Elsner Elektronik warehouse

Order information

Order Information, Delivery & Payment

The most convenient way to order is via our Online Shop. As a registered user, you can see your individual prices there. Of course, you can also order by e-mail, fax or post. Please use the prepared order forms below. Thank you very much!

The general terms and conditions of Elsner Elektronik GmbH apply.

Order now by e-mail!
How can I pay online?

Payment options

You can pay in the Elsner Elektronik Online Shop by

  • Prepayment
  • Credit card (MasterCard, Visa)
  • PayPal.
Certificate secure credit card payment in the Online Shop
What do Elsner electronics products cost?

Price List

Here you will find the link to our price list.

Elsner Elektronik price listElsner Elektronik price list
What is the minimum order value?

Minimum Order Value

The minimum order value in the Online Shop is € 10.00 net.

What quantities can I order?

Maximum order quantity

The order quantity per item is limited to 50 pieces in the webshop. Information on stock and availability is displayed with the item.

If you would like to order a larger quantity, please enquire by e-mail.

Request by e-mail
You would like to order?

Order forms

Please fill in these forms and send them back to us. If you have any questions, we will be happy to assist you at info@elsner-elektronik.de.

Elsner Elektronik order formsElsner Elektronik order forms
When will I receive my order?

Delivery Time

Delivery times stated by us are calculated from the time of our order confirmation, provided that the purchase price has been paid in advance (except for purchase on account). Please refer to our Online Shop for the exact delivery time of your items.

Brown parcelBrown parcel
Which countries can I have delivered to?

Shipping

Orders via the Online Shop are only possible for customers who have their habitual residence (billing address) in one of the following countries and can provide a delivery address in the same country: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Republic of Moldova, Romania, Slovak Republic, Slovenia, Spain, Switzerland.

For enquiries from other countries, please contact us directly by e-mail.

The goods are shipped by parcel service. A delivery can be divided into several packages.

If the weight of the shopping basket exceeds 50 kg, it is not possible to order via the Online Shop. In this case, the goods will be shipped by a forwarding agent. In this case, please enquire by e-mail.

Request by e-mail
Which countries can I have delivered to?

Shipping

Orders via the Online Shop are only possible for customers who have their habitual residence (billing address) in one of the following countries and can provide a delivery address in the same country:

Resellers: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Republic of Moldova, Romania, Slovak Republic, Slovenia, Spain, Switzerland.

End customers: Austria, Belgium, France, Germany, Italy, Liechtenstein, Luxembourg, Monaco, the Netherlands, the Republic of Moldova and Switzerland.

For enquiries from other countries, please contact us directly by e-mail.

The goods are shipped by parcel service. A delivery can be divided into several packages.

If the weight of the shopping basket exceeds 50 kg, it is not possible to order via the Online Shop. In this case, the goods will be shipped by a forwarding agent. In this case, please enquire by e-mail.

Request by e-mail
Elsner Elektronik Headquarters at nightElsner Elektronik Headquarters at night
How much does it cost to ship my order?

Packing and Shipping Costs for Parcels

Shipping Costs

Germany

Weight fromWeight toPrice for end customers (incl. VAT)Reseller price (plus VAT)
0.00 kg9.99 kg7.20 €6.05 €
10.00 kg27.99 kg10.71 €10.08 €
28.00 kg36.99 kg22.61 €20.17 €
37.00 kg57.99 kg27.37 €24.20 €
Shipping Costs

Austria, Belgium, Czech Republic, Denmark, France (to 19999, 20165-99999), Luxembourg, the Netherlands, Poland

Weight fromWeight toPrice for end customers (incl. VAT)Reseller price (plus VAT)
0.00 kg9.99 kg24.00 €17.27 €
10.00 kg12.99 kg27.00 €19.79 €
13.00 kg17.99 kg35.00 €26.51 €
18.00 kg27.99 kg48.00 €37.44 €
28.00 kg37.99 kg66.00 €52.56 €
38.00 kg49.00 kg132.99 €108.86 €
Shipping Costs

Finland, Italy (postcode 1000-50999), Monaco, Slovak Republic, Slovenia

Weight fromWeight toPrice for end customers (incl. VAT)Reseller price (plus VAT)
0.00 kg9.99 kg30.00 €22.31 €
10.00 kg12.99 kg33.00 €24.83 €
13.00 kg17.99 kg43.99 €34.07 €
18.00 kg27.99 kg58.00 €45.84 €
28.00 kg37.99 kg83.00 €66.85 €
38.00 kg49.00 kg197.00 €162.65 €
Shipping Costs

Portugal

Weight fromWeight toPrice for end customers (incl. VAT)Reseller price (plus VAT)
0.00 kg4.99 kg98.00 €79.45 €
5.00 kg8.99 kg135.01 €110.55 €
9.00 kg17.99 kg201.00 €166.01 €
18.00 kg27.99 kg280.99 €233.23 €
28.00 kg37.99 kg327.00 €271.89 €
38.00 kg49.00 kg451.00 €376.09 €
Shipping Costs

Balearic Islands (Spain), Bulgaria, Estonia, Greece, Hungary, Ireland, Italy (postcodes 00000-09999, 60000-99999), Latvia, Lithuania, Northern Ireland (United Kingdom BT1-BT5), Portugal (postcodes up to 8999), Romania, Spain

Weight fromWeight toPrice for end customers (incl. VAT)Reseller price (plus VAT)
0.00 kg4.99 kg40.00 €30.71 €
10.00 kg12.99 kg45.01 €34.92 €
13.00 kg17.99 kg58.00 €45.84 €
18.00 kg27.99 kg78.00 €62.65 €
28.00 kg37.99 kg113.00 €92.06 €
38.00 kg49.00 kg240.00 €198.78 €
Shipping Costs

Liechtenstein, Switzerland

Weight fromWeight toPrice for end customers (incl. VAT)Reseller price (plus VAT)
00.00 kg9.99 kg49.00 €38.28 €
10.00 kg12.99 kg71.00 €56.76 €
13.00 kg17.99 kg72.20 €57.77 €
18.00 kg27.99 kg94.00 €76.09 €
28.00 kg37.99 kg139.00 €113.91 €
38.00 kg49.00 kg273.00 €226.51 €
Shipping Costs

Cyprus, Malta

Weight fromWeight toPrice for end customers (incl. VAT)Reseller price (plus VAT)
0.00 kg4.99 kg125.00 €102.14 €
5.00 kg8.99 kg174.00 €143.32 €
9.00 kg17.99 kg275.00 €228.19 €
18.00 kg27.99 kg370.99 €308.86 €
28.00 kg37.99 kg423.00 €352.56 €
38.00 kg39.00 kg578.99 €483.65 €
Shipping Costs

Republic of Moldova, Canary Islands (Spain)

Weight fromWeight toPrice for end customers (incl. VAT)Reseller price (plus VAT)
0.00 kg4.99 kg134.01 €109.71 €
5.00 kg8.99 kg186.00 €153.40 €
9.00 kg17.99 kg291.00 €241.64 €
18.00 kg27.99 kg394.00 €328.19 €
28.00 kg37.99 kg453.00 €377.77 €
38.00 kg49.00 kg621.00 €518.95 €
Take-back obligation

Information on the Packaging Act

According to the German Packaging Act (VerpackG), we are obliged to take back the following packaging within the meaning of Section 15 (1) sentence VerpackG:

  • Transport packaging (transport packaging is packaging that facilitates the handling and transport of goods
    in such a way that direct contact and transport damage are avoided, and is typically not intended to be passed
    on to the end consumer),
  • Sales and secondary packaging that does not typically accumulate as waste with private final consumers
    after use,
  • Sales and secondary packaging for which system participation is not possible due to system incompatibility
    pursuant to section 7 (5) VerpackG,
  • Sales packaging containing hazardous substances,
  • Reusable packaging (reusable packaging is packaging that is designed and intended to be reused several
    times for the same purpose after use and whose actual return and reuse is made possible by adequate
    logistics and promoted by suitable incentive systems, usually through a deposit).

The obligation to take back packaging is limited to packaging that originates from goods that we carry in our product range.

If corresponding packaging is used in the delivery of the goods sold by us, we are obliged to take it back free of charge at the place of actual delivery or in its immediate vicinity, unless we have concluded deviating contractual provisions with you.

For customers who are entrepreneurs, we would like to refer you to our B2B General Terms and Conditions.

Legal guarantee

Harmonised EU legal guarantee notice

Minimum two-year legal guarantee protection for goods sold in the European Union.

Consumers can claim their rights under the legal guarantee of conformity, for example if goods:

  • do not match the description;
  • do not function as intended.

Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer:

  • free repair or free replacement;
  • in some cases, a price reduction or full reimbursement.

Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year.

What to do if you receive non-conforming goods:

  1. Contact the seller as soon as possible to report the issue;
  2. Provide proof of purchase, such as a receipt, invoice, or bank statement.

Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.

For more information on your rights in a specific country, visit the page below or ask the seller. https://europa.eu/youreurope/guarantees