Please note that our office will be closed for holidays from 24 December 2025 to 6 January 2026 inclusive. During this period, we are unable to process enquiries or orders and cannot accept any incoming goods.
Customised solutions, fast help – your customer service at Elsner Elektronik
At Elsner Elektronik, direct contact with competent employees takes centre stage. Our service team is made up of experts who not only have the necessary technical knowledge, but are also happy to work with you personally to resolve your concerns quickly and efficiently.
Whether you have a question about our products, orders or technical problems, we'll make sure you get the right support. Simply select the area that matches your enquiry:
Contact us!
Help with enquiries and support
Technical support & FAQ
For technical support or if you have specific questions about our products, please use our service form. There you can describe your request quickly and specifically. You can also visit our FAQ page to find answers to frequently asked questions.
If you have any questions about your order or the ordering process, you can reach us via our contact form. For urgent matters, you can reach our team during our office hours (Mon-Thu 7:30-12:15, 12:45-16:30 and Fri 7:30-13:30) by calling +49 (0) 70 33 / 30 945-0.
Are you interested in a partnership or do you need advice on our products and solutions? Visit our sales page to find out more or contact our sales team directly. Our colleagues will be happy to help you!
Monday to Thursday: 7:30-12:15 and 12:45-16:30 Friday: 7:30-13:30
Goods acceptance times
Monday to Thursday: 8:30-12:00 and 13:00-16:00 Friday: 8:30-12:00
Remote maintenance with TeamViewer
Quick help directly on your PC
Our service team can also assist you with troubleshooting and fault rectification remotely. Using TeamViewer, we can connect directly to your system (e.g. ETS) and work with you to solve problems quickly and easily.
Customer satisfaction survey: Your opinion counts!
Help us to become even better!
Let us know what you think and help us to further improve our service and our devices. Take part in our short customer survey now and tell us about your experience with Elsner Elektronik. Your feedback makes all the difference!
The most convenient way to order is via our Online Shop. As a registered user, you can see your individual prices there. Of course, you can also order by e-mail, fax or post. Please use the prepared order forms below. Thank you very much!
