Frederik Riedel, Head of Technical Service at Elsner Elektronik, sits in front of a computer screen in a modern office. Frederik Riedel, Head of Technical Service at Elsner Elektronik, sits in front of a computer screen in a modern office.

Our Service

Customised solutions, fast help – your customer service at Elsner Elektronik

At Elsner Elektronik, direct contact with competent employees takes centre stage. Our service team is made up of experts who not only have the necessary technical knowledge, but are also happy to work with you personally to resolve your concerns quickly and efficiently.

Whether you have a question about our products, orders or technical problems, we'll make sure you get the right support. Simply select the area that matches your enquiry:

Contact us!

Help with enquiries and support

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Technical support & FAQ

For technical support or if you have specific questions about our products, please use our service form. There you can describe your request quickly and specifically. You can also visit our FAQ page to find answers to frequently asked questions.

To the service form
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Orders & ordering process

If you have any questions about your order or the ordering process, you can reach us via our contact form. For urgent matters, you can reach our team during our office hours (Mon-Thu 7:30-12:15, 12:45-16:30 and Fri 7:30-13:30) by calling +49 (0) 70 33 / 30 945-0.

To the contact form
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Sales, purchase & partnership

Are you interested in a partnership or do you need advice on our products and solutions? Visit our sales page to find out more or contact our sales team directly. Our colleagues will be happy to help you!

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Remote maintenance with TeamViewer

Quick help directly on your PC

Our service team can also assist you with troubleshooting and fault rectification remotely. Using TeamViewer, we can connect directly to your system (e.g. ETS) and work with you to solve problems quickly and easily.

Frederik Riedel, Head of Technical Service at Elsner Elektronik, sits in front of a computer screen in a modern office. Frederik Riedel, Head of Technical Service at Elsner Elektronik, sits in front of a computer screen in a modern office.

How to reach us

Address:

Elsner Elektronik GmbH
Sohlengrund 16
75395 Ostelsheim
Germany

Tel.: +49 (0) 70 33 / 30 945-0
Fax: +49 (0) 70 33 / 30 945-20
E-Mail: info@elsner-elektronik.de

Office hours

Monday to Thursday: 7:30-12:15 and 12:45-16:30
Friday: 7:30-13:30

Goods acceptance times

Monday to Thursday: 8:30-12:00 and 13:00-16:00
Friday: 8:30-12:00

SERVICES & DOWNLOADS FOR RESELLERS

Downloads, product data and images available all in one place

Quickly access the latest price lists, product images, tender documents and marketing materials – all in one place.

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Customer satisfaction survey: Your opinion counts!

Help us to become even better!

Let us know what you think and help us to further improve our service and our devices. Take part in our short customer survey now and tell us about your experience with Elsner Elektronik. Your feedback makes all the difference!

The picture shows two weather symbols next to each other. On the left is a stylised sun with rays on a white background, on the right a cloud with raindrops on a blue background.The picture shows two weather symbols next to each other. On the left is a stylised sun with rays on a white background, on the right a cloud with raindrops on a blue background.
You would like to order?

Order forms

The most convenient way to order is via our Online Shop. As a registered user, you can see your individual prices there. Of course, you can also order by e-mail, fax or post. Please use the prepared order forms below. Thank you very much!

Elsner Elektronik order formsElsner Elektronik order forms

Legal guarantee

Harmonised EU legal guarantee notice

Minimum two-year legal guarantee protection for goods sold in the European Union.

Consumers can claim their rights under the legal guarantee of conformity, for example if goods:

  • do not match the description;
  • do not function as intended.

Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer:

  • free repair or free replacement;
  • in some cases, a price reduction or full reimbursement.

Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year.

What to do if you receive non-conforming goods:

  1. Contact the seller as soon as possible to report the issue;
  2. Provide proof of purchase, such as a receipt, invoice, or bank statement.

Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.

For more information on your rights in a specific country, visit the page below or ask the seller. https://europa.eu/youreurope/guarantees