FAQ control systems

Here you will find answers to frequently asked questions about our premium building and conservatory control products. We hope to provide you with a helpful resource to help you realise the full potential of our control systems.

• Please contact an electrician. They will first test the weather station wiring according to VDE0100 Part 610 and check if the voltage at the weather station measures +24 V .
  
  
• If the wiring is in order, and the voltage measures +24 V, the problem is likely to be with the weather station. In rare cases, the problem is with the controller.
  
  
• Please replace your defective weather station P00 (3-wire), P01, P02 with a newer weather station. Repairs are not supported for these older models.
  
  
• The controllers WS10, WS20, WS1000 alt, WS1 and WS1000 Touch are also no longer eligible for repair.

• If there is a wind/rain alarm, the shading retracts automatically (protection function).
  
  
• It is possible that a tree or a nearby building is casting a shadow on the weather station's sensor. 

• Please make sure that the shading is set to ‘Automatic operation’.
  
  
• It is possible that not all the set parameters have been exceeded (light, blocking temperatures etc.). The shading will then extend. Compare the weather values shown on the display with the set values (parameters).
  
  
• If there is a wind/rain alarm, the shading will not move (protection function).

• The direction of rotation is probably set the wrong way round.
  
  
• Please change the direction of rotation in the menu.

• Let an electrician check the limit switch: it must be re-adjusted.

• The rain sensor is probably dirty.
  
  
• Please carefully clean the gold-plated conductor loops on the weather station with a cloth soaked in water.

• The serial number is located on the product and is composed of the date and an ascending two-digit number: DDMMYYXX.
  
  
• In addition, the serial number is on the product packaging as a barcode in the following form: 0 0YYYYM MDDXXY. The first two digits (0 0) and the last digit (Y) are not part of the serial number.
  
  
• The serial number of controls with a battery can change when the battery is replaced. Therefore, the serial number should not be read off the control's display. Instead, use the invoice of the control. If only the year of manufacture is required, this can also be taken from the invoice date or determined by the year of manufacture of the conservatory.

FAQ for the models WS100 / WS10L / WS10 / WS20 / WS1000.

• First have the fine-wire fuse checked by an electrical engineer. If the fine fuse is OK, a defect must be assumed.
  
  
• Unfortunately, these older models can no longer be repaired. A successor controller can be installed by your electrician as a replacement (see brochure Successor sets).

• The battery is built into the controller, where you will also find the battery type. Attention: The control unit may only be opened and the battery replaced by a qualified electrician.
  
  
• The battery type is on the old battery, either SL340, CR2032 or M48T02-70PC1.

• You can obtain a suitable battery, for example, from Conrad or Reichelt.