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EU Data Act

Handling measurement and status data at Elsner Elektronik

Elsner Elektronik develops products for building automation that are operated exclusively locally in the building. This applies to both KNX products and conventional products.

During operation, the devices generate measurement and status data, such as sensor values or switching states. This data is processed and stored exclusively locally at the installation site.

There is no transfer to external servers or central storage by Elsner Elektronik. Elsner Elektronik has no access to the data generated by the products.

Access to, use of and any deletion of this data is carried out via the user's respective control systems, controllers or management systems.

Elsner Elektronik does not offer its own cloud-based data services within the meaning of the EU Data Act.

Elsner Elektronik products therefore comply with the requirements of the EU Data Act, in particular regarding data sovereignty and access options for the user.

Please do not hesitate to contact us if you have any questions.

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Legal guarantee

Harmonised EU legal guarantee notice

Minimum two-year legal guarantee protection for goods sold in the European Union.

Consumers can claim their rights under the legal guarantee of conformity, for example if goods:

  • do not match the description;
  • do not function as intended.

Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer:

  • free repair or free replacement;
  • in some cases, a price reduction or full reimbursement.

Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year.

What to do if you receive non-conforming goods:

  1. Contact the seller as soon as possible to report the issue;
  2. Provide proof of purchase, such as a receipt, invoice, or bank statement.

Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.

For more information on your rights in a specific country, visit the page below or ask the seller. https://europa.eu/youreurope/guarantees

https://europa.eu/youreurope/guarantees