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Elsner goes Singapore!

News of 11 April 2023

New APAC representation for Elsner Elektronik

We are happy to announce that Elsner Elektronik is now also represented in Asia Pacific! We have established a subsidiary in Asia Pacific (APAC), which is up and running from now on. Daniel Oh will represent us as General Manager in Singapore.

We are looking forward to the upcoming projects and the opportunities we will face in the future with the establishment of the sales office! 

Are you a system integrator or distributor with various KNX projects in Asia Pacific? Feel free to get in touch!

E-mail to Daniel Oh
Our new KNX expert

Your contact for the APAC region

Hi, my name is Daniel Oh, I am your contact for the APAC region at Elsner. I am looking forward to assist you concerning Elsner products when planning your KNX project, either big or small.

I am a KNX expert, with more than a decade of experience in the Smart Building market in Asia Pacific.

E-mail to Daniel Oh
Daniel OhDaniel Oh

Legal guarantee

Harmonised EU legal guarantee notice

Minimum two-year legal guarantee protection for goods sold in the European Union.

Consumers can claim their rights under the legal guarantee of conformity, for example if goods:

  • do not match the description;
  • do not function as intended.

Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer:

  • free repair or free replacement;
  • in some cases, a price reduction or full reimbursement.

Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year.

What to do if you receive non-conforming goods:

  1. Contact the seller as soon as possible to report the issue;
  2. Provide proof of purchase, such as a receipt, invoice, or bank statement.

Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.

For more information on your rights in a specific country, visit the page below or ask the seller. https://europa.eu/youreurope/guarantees

https://europa.eu/youreurope/guarantees