White KNX glass push-button from the eTR series, wall-mounted in front of a modern officeWhite KNX glass push-button from the eTR series, wall-mounted in front of a modern office

Security updates and support period

Work in progress...
This page is currently under construction

Security updates

For our products containing digital elements, we provide security updates for a period of at least five years from the date the relevant device is placed on the market.

This period begins on the date on which that specific device was delivered, not on the date the product was launched. The information in the table applies to a device purchased today. For products that we no longer supply, the table shows the fixed end date.

Per E-Mail an security@elsner-elektronik.de melden

Support period per product

ProductItem numberHow to get UpdatesEnd of support period

If you have found a security vulnerability in one of our products, please report it via our security vulnerability reporting page.

Legal guarantee

Harmonised EU legal guarantee notice

Minimum two-year legal guarantee protection for goods sold in the European Union.

Consumers can claim their rights under the legal guarantee of conformity, for example if goods:

  • do not match the description;
  • do not function as intended.

Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer:

  • free repair or free replacement;
  • in some cases, a price reduction or full reimbursement.

Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year.

What to do if you receive non-conforming goods:

  1. Contact the seller as soon as possible to report the issue;
  2. Provide proof of purchase, such as a receipt, invoice, or bank statement.

Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.

For more information on your rights in a specific country, visit the page below or ask the seller. https://europa.eu/youreurope/guarantees

https://europa.eu/youreurope/guarantees