Merry Christmas and a Happy New Year!Merry Christmas and a Happy New Year!

Happy holidays from Elsner Elektronik!

News of 11 Dezember 2023

Merry Christmas and a Happy New Year!

"Basically, it's always the connections with people that give life its value." 

Wilhelm von Humboldt

As the year draws to a close, we would like to thank you for remaining (digitally) loyal to us in 2023 and for being part of the growing Elsner community!

We wish you and your loved ones a relaxing Christmas season and a happy and prosperous New Year! 

Especially at Christmas, we all want to see children's eyes light up! That's why we are foregoing presents again this year and instead supporting the valuable work of Plan International Deutschland e.V. and Kinderhilfsaktion Herzenssache e.V.

We look forward to starting an exciting year with you in 2024 with many interesting topics relating to building automation!

With smart regards
Your Elsner Elektronik team

We're taking a break!

Company holidays 2023/2024

Please note that we are on company holidays from 27 December 2023 to 05 January 2024 inclusive.

During this time, no enquiries and orders can be processed and no goods can be accepted.

Orders received after 20 Devember 2023 will not be processed until January.

We will be back for you from 08 January 2024!

Betriebsferien 2023/2024Betriebsferien 2023/2024

Legal guarantee

Harmonised EU legal guarantee notice

Minimum two-year legal guarantee protection for goods sold in the European Union.

Consumers can claim their rights under the legal guarantee of conformity, for example if goods:

  • do not match the description;
  • do not function as intended.

Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer:

  • free repair or free replacement;
  • in some cases, a price reduction or full reimbursement.

Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year.

What to do if you receive non-conforming goods:

  1. Contact the seller as soon as possible to report the issue;
  2. Provide proof of purchase, such as a receipt, invoice, or bank statement.

Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.

For more information on your rights in a specific country, visit the page below or ask the seller. https://europa.eu/youreurope/guarantees

https://europa.eu/youreurope/guarantees