Elsner Elektronik Team Elsner Elektronik Team

Our Mission & Values

What Drives Us

We make buildings think ahead – intelligently automated, networked and ready for the future.

Guided by this vision, we develop products and solutions for smart building automation. In doing so, we create a bridge between technology and people worldwide. Our focus is on open standards, enduring quality and a spirit of partnership. This is how we shape living and working spaces that are safer and more comfortable – today and tomorrow.

Our values form the foundation of our daily collaboration and are the essence of our corporate culture. They provide direction, shape the way we work together and define how we act both internally and externally.

Unsere Werte

Was uns wichtig ist

Unsere Werte sind die Basis unseres täglichen Miteinanders und der Kristall unserer Unternehmenskultur. Sie geben Orientierung, prägen unsere Zusammenarbeit und bestimmen, wie wir nach innen und außen handeln.

The Elsner Values

What Matters to Us

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Quality

Our products stand for reliable, long-lasting performance – technically precise, economically sound and resource-efficient.

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Reliability

You can count on us: secure products, consistent partnerships and dependable commitments – built on trust, transparency and long-term cooperation.

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Innovation

We set standards in building automation: continuously refining proven technologies and exploring new paths, with focus on practical benefit.

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Customer Focus

Our customers are at the heart of what we do. We listen carefully, understand their requirements and create tailored, user-friendly solutions.

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Future Orientation

We design solutions that endure – sustainable in concept, flexible in use and ready for tomorrow’s challenges.

Lina Elsner, CEO

“Our mission and values are more than words – they shape every product and every collaboration. That’s what benefits our customers, partners and our team every single day.”

Portrait Lina ElsnerPortrait Lina Elsner

Legal guarantee

Harmonised EU legal guarantee notice

Minimum two-year legal guarantee protection for goods sold in the European Union.

Consumers can claim their rights under the legal guarantee of conformity, for example if goods:

  • do not match the description;
  • do not function as intended.

Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer:

  • free repair or free replacement;
  • in some cases, a price reduction or full reimbursement.

Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year.

What to do if you receive non-conforming goods:

  1. Contact the seller as soon as possible to report the issue;
  2. Provide proof of purchase, such as a receipt, invoice, or bank statement.

Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.

For more information on your rights in a specific country, visit the page below or ask the seller. https://europa.eu/youreurope/guarantees

https://europa.eu/youreurope/guarantees