Inner courtyard of the Elsner Elektronik company building in Ostelsheim, GermanyInner courtyard of the Elsner Elektronik company building in Ostelsheim, Germany

Legal notice

Legal notice

Elsner Elektronik GmbH
Building Control and Automation Engineering

Sohlengrund 16
75395 Ostelsheim
Germany

Phone: +49 (0) 70 33 / 30 945-0
Fax: +49 (0) 70 33 / 30 945-20
email: info@elsner-elektronik.de

Executives: Bastian Elsner, Jutta Elsner, Lina Elsner
HRB 331386 Stuttgart Country Court
Sales tax ID No. DE 812 151 291

WEEE registration number: DE 24842468
Packaging register number: DE5081957685992
Information obligations according to §18 para. 2 Electrical and Electronic Equipment Act: 
https://www.bmu.de/themen/wasser-abfall-boden/abfallwirtschaft/statistiken/elektro-und-elektronikaltgeraete/

in accordance with Article 14, Section 1 ODR-VO

Mandatory information on Online Dispute Resolution

The European Commission provides a platform for online dispute resolution ("ODR Platform"), that can be found at http://ec.europa.eu/consumers/odr/. The platform serves to resolve disputes between consumers and entrepreneurs arising from the online sale of goods or the online provision of services.

In accordance with section 36 of the German law on consumer dispute resolution (Verbraucherstreitbeteiligungsgesetz - VSBG), we would like to highlight that Elsner Elektronik GmbH is neither obligated nor prepared to participate in dispute resolution proceedings before a consumer arbitration board.

to the ODR Platform
Close-up of a small statue of Justitia, goddess of justice and the legal system, on a deskClose-up of a small statue of Justitia, goddess of justice and the legal system, on a desk

Legal guarantee

Harmonised EU legal guarantee notice

Minimum two-year legal guarantee protection for goods sold in the European Union.

Consumers can claim their rights under the legal guarantee of conformity, for example if goods:

  • do not match the description;
  • do not function as intended.

Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer:

  • free repair or free replacement;
  • in some cases, a price reduction or full reimbursement.

Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year.

What to do if you receive non-conforming goods:

  1. Contact the seller as soon as possible to report the issue;
  2. Provide proof of purchase, such as a receipt, invoice, or bank statement.

Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.

For more information on your rights in a specific country, visit the page below or ask the seller. https://europa.eu/youreurope/guarantees

https://europa.eu/youreurope/guarantees