Elsner weather station mounted on façade with blindsElsner weather station mounted on façade with blinds

FAQ | Frequently asked questions

Do you have questions about one of our products?

You have looked in the manual but can't find the answer? Here we have collected some general questions that are often asked by our service team.

Directly to the Service Form
What is the issue?

Please select the topic.

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KNX Bus System

KNX bus communication and KNX products

Read KNX FAQs
Elsner weather stations mounted on roof
Weather Stations

Weather stations and sensors

Read FAQs about weather stations
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Building Controls

Building controls / conservatory controls

Read FAQs on controls
You could not find the answer to your question?

We are happy to help you!

If you have any questions that have not been answered here, please feel free to contact our team of experts directly. We are at your disposal to help you further and support you with your individual concerns.

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Download declaration of consent

Have an OEM device repaired

We can only provide service for devices from Elsner Elektronik. For fault analysis and repairs of third-party devices, please contact the manufacturer directly. For OEM devices, Elsner Elektronik will only provide services with the written consent of our OEM partner. For such cases we have prepared a declaration of consent which you can download here.

Download declaration of consent