Delivery & Payment

Orders are processed just as quickly as usual, regardless of whether they are received via the web shop, by e-mail or fax.

Before ordering, please check if your postal code area is not served by certain shipping service providers. Please inform us of any such restrictions when ordering so that we can find an alternative shipping route. We are not responsible if your package cannot be delivered because the address is in a restricted area.

Orders via the webshop are only possible for customers whose ordinary residence (invoice address) is situated in one of the following countries and territories and provide a delivery address in the same country: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Denmark,  Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Republic of Moldova, Romania, Sweden, Switzerland, Slovak Republic, Slovenia, Spain, United Kingdom.

For inquiries from other countries please contact us by e-mail.

The goods are shipped by parcel service. A delivery can be divided into several packages.

Bulk cargo (ventilation units) is shipped separately by forwarding agency. In the case of a delivery address abroad, it is not possible to order bulky goods via the webshop. In this case, please ask by e-mail, e. g. via the watchlist.

With a basket weight of 50 kg or more, it is not possible to order via the webshop. In this case, the shipment is made via a forwarding agency. Please ask by e-mail, e.g. via the watchlist.

From a cart value of 100,00 € net (119,00 € incl. VAT) we ship webshop orders within Germany free of shipping costs! This only applies to items that are available in the webshop. Bulk cargo ist excluded.